Hello, vibrant soul! Welcome to the Jungalow Store, your global marketplace for unique and inspired home dĂ©cor. We’re dedicated to bringing beauty and joy to your space with our colorful and charming products. To ensure your experience with us is as seamless and delightful as our designs, we’ve outlined our shipping and returns policies below.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please allow 1-2 business days for us to process your order before it ships.

We offer two convenient shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after shipment. A flat fee of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after shipment.

Our Hassle-Free Returns & Exchanges Policy

We hope you love your Jungalow finds! However, we understand that sometimes an item might not be the perfect fit for your space. That’s why we’ve created a straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges within 15 days of you receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return or Exchange

To start your return or exchange, please follow these simple steps:

  1. Contact Us: Email our friendly customer care team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Wait for Instructions: Our team will respond within 1-2 business days with a return authorization and detailed instructions on where to send your item.
  3. Ship Your Item: Carefully pack the item in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service for your peace of mind.
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund.

Refunds

After we receive and inspect your return, we will send you an email notification. Your refund will be processed to the original method of payment within 10 business days. Please note that original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

Please Note: Non-Returnable Items

To ensure the health and safety of all our customers and to preserve the special nature of certain curated collections, the following items are considered final sale and cannot be returned or exchanged:

  • All Live Plants + Planters: Due to their perishable nature.
  • All Gifts: This includes all items purchased from our Gifts categories: Gifts Under $50, Gifts $50-$100, and Gifts $100-$250.

Questions? We’re Here to Help!

We’re here to help you create a home that tells your story. If you have any questions about our returns process or anything else, don’t hesitate to reach out to our friendly team at [email protected].

With color & charm,
The Jungalow Store Team