Welcome to the Jungalow Store FAQ page! We’re here to help you create a vibrant, globally-inspired home with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team!
Products & Style
What is the style of Jungalow Store products?
Our products feature vibrant, globally-inspired designs with a bohemian charm. We specialize in unique home decor that brings color, personality, and a touch of global inspiration to your space. From live plants and planters to decorative pillows, rugs, and lighting, each piece is curated to help you create a personalized “jungalow” vibe.
Do you offer gifts at different price points?
Yes! We have a wide range of gifts to suit any budget, including gifts under $50, gifts between $50-$100, and gifts between $100-$250. Whether you’re looking for a small token or a special present, we have something unique to offer.
Shipping & Delivery
Where do you ship?
We ship globally to almost every corner of the world! However, due to logistical constraints, we currently cannot deliver to some parts of Asia and a few remote areas. If you have questions about your specific location, please contact us.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipping.
– Free Shipping: For orders over $50 via EMS. Orders are processed in 1-2 business days and arrive within 15-25 days after shipping.
– Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipping.
– Free Shipping: For orders over $50 via EMS. Orders are processed in 1-2 business days and arrive within 15-25 days after shipping.
How long does it take to process and deliver my order?
All orders are processed within 1-2 business days. Delivery times vary based on the shipping method chosen: 10-15 days for Standard Shipping and 15-25 days for Free Shipping after the order ships.
Will I receive a tracking number?
Yes! Once your order is on its way, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey to your home.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Please contact our support team at [email protected] to initiate a return and receive further instructions.
Are there any items that cannot be returned?
Due to their nature, live plants and certain personalized items may not be returnable. Please check the product description for specific details or contact us with questions.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience in the future.
Contact & Support
How can I contact customer support?
Our friendly support team is here to help! Email us at [email protected] with any questions about delivery, tracking, your order, or returns. We respond promptly.
Thank you for choosing Jungalow Store—where every delivery brings a touch of global inspiration and bohemian charm to your space!
Jungalow Store | 793 Loving Acres Road, Fort Worth, US 76135 | furnitureonsalesus.com